What are the shipping costs?
The standard shipping costs are € 3,75. This applies to shipments within the Netherlands.
The shipping costs within Europe differ. For example, to Belgium, the shipping costs are € 9,00.
How long does it take before my order arrives?
Orders will be sent by HelemaalShea as soon as possible. Orders before 13:00 will be sent on monday, wednesday or friday. Orders ordered during the weekend are sent on Monday. In case of a holiday other than the weekend, your order will be sent the day after (monday, wednesday or friday).
You will receive a message as soon as your order has been shipped. In the case of a larger package or a letterbox package, you will receive a separate email with a track & trace link.
How is my order shipped?
All orders are sent in as well as possible (letterbox) boxes and with as little as possible filling material, so less waste. The padding material that is used is bio degradable.
Can I also collect my order?
Yes, that's possible. You can pick up your order in De Rijp (Noord-Holland). When placing your order you can choose "pick up". The order can, be picked up every weekday (Monday to Friday) in the morning.
I want to return my order.
This is possible within 30 days of purchase. The unopened and unused product product can be sent back to HelemaalShea, M.C. van Voordenstraat 1A, 1483GB, De Rijp. The shipping costs are for the sender.